ABOUT US
PROFILE

The world awaits… we will help you discover it!

Established in 2001 in Lebanon, Straight Line Travel & Tourism is today a leading travel and destination management service company offering the widest choice of products and services in the market. IATA accredited, we are ranked number ONE in terms of sales in Lebanon for six consecutive years, with 4 GDS implemented.

Partnering with the French Embassy since 2015, we facilitate visa procedures to our customers travelling to France.

The key of our growth is our commitment in offering our customers superior and reliable services at competitive rate.

OUR MISSION

To provide customers with a host of innovative and value added services, delivered with the highest quality service.

OUR VISION

To promote business growth by improving our clients’ performance, simplifying and streamlining the travel business. To anticipate and act upon the evolving needs of our customers, responding to them with superior cusotmer service, processes and technologies.

OUR GOALS
EXCEEDING CUSTOMERS' EXPECTATIONS

Create a service-based
company whose #1 mission
is exceeding customers' expectations.

SUSTAINABLE PROFITABLE BUSINESS

Develop a sustainable,profitable business.

ATTRACT & MAINTAIN CUSTOMERS.

Exist to attract and maintain customers.

IMPROVE QUALITY OF SERVICE.

Improve quality of service.

SEEK NEW AREAS
OF IMPROVEMENT

Seek new areas of improvement.

OUR VALUES
INTEGRITY

We believe interactions with our customers and employees must always be open, fair, respectful and honest.

EXCELLENCE

We distinguish ourselves through our strong commitment to improve and to inspire.

RESPONSIBILITY

We commit to fulfil the needs of the persons, the interested parties and the environment through our work, maximizing the company’s resources.

LOYALTY

We are reliable and trustworthy in all our relationships.

RESPECT

We encourage harmony and warmth between persons, considering human diversity.

READINESS

We are prompt, proactive, careful and impassionate in complying with our tasks.

SERVICE

We provide our customers with personal attention, quality work and maximum value.

INNOVATION

We encourage thinking beyond conventional wisdom.

TEAMWORK

We work together to produce extraordinary results.

STRENGTH

We value our sole ownership as the provider of family tradition and the vision of building for the next generation. We aim to always exceed our financial goals and the expectations of our clients, and our colleagues. We build our human resources by giving exciting opportunities to our own people, and bringing aboard new people whose skills enhance and expand our already strong base. We’re committed to grow together with our customers.